Refund policy

At Prime Basics, customer satisfaction is our priority. If you are not fully satisfied with your watch purchase, we’re here to help.

Returns

We accept returns within 7 days of delivery under the following conditions:

• Watch must be unused and in original condition

• Original packaging, tags, manuals, and accessories must be included

• Product should show no signs of wear, scratches, or damage

• Proof of purchase/order confirmation is required

Non-Returnable Items

For quality and safety reasons, the following products are not eligible for return:

• Watches with scratches, damage, or signs of use

• Watches with removed tags or missing accessories

• Customized or engraved watches

• Smart watches that have been paired or activated

Damaged or Incorrect Product

If you receive a damaged, defective, or wrong product:

• Contact us within 48 hours of delivery

• Share your order number along with clear product images/videos

• Our team will arrange a replacement or refund after verification

Refunds

• Once your return is approved, the refund will be processed within 5–7 business days

• Refund amount will be credited to your original payment method.